Sources to check out:
Hernon, P. & Dugan, R.E. (2002). An Action Plan
for Outcomes Assessment in Your Library. Chicago:
American Library Association.
Outcomes assessment: not synonymous with inputs and outputs
Robert E. Dugan, and Peter Hernon, The Journal of Academic Librarianship, Volume 28, Number 6, November 2002, pp. 376-380(5)
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